Warranty & Returns
How do I know if my product has a warranty?
If a warranty is offered on a product, the warranty period will be displayed on the product page.
Types of Warranties:
1.Brand Warranty: This limited warranty will apply to the products. For product defects under normal use circumstances and at the discretion of the company, Brand will provide free of charge repair and/or replacement services within the warranty period. rocket Online Shopping will not take any responsibility for the after-sale services.
2.Service warranty: rocket Online Shopping will take the responsibility to get the product serviced from the vendor or customer may visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repairing under this warranty policy, customer will have to pay for that part.
Violations against warranty, including but not limited to customer induced damage, such as self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply with product manual, and so on.
Items can only be Returned if
- Wrong item
- Defective Item
The product must be unused, unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Product can only be returned (shipped back) within seven days of its delivery date.
Product should be sealed, in case of software error our customer services department should be contacted.
Original invoices, manual, offer letters, gifts must be with the package.
Cancellation charges will be Rs.150
How will we Return your Payment ?
All Return Payment are done via Bank Transfer excluding the Card Payment where Reversal may apply within 7 Days.
- All request of returns should be generated on website only. Other mediums of communication will not be entertained for returns/exchange request.
- Returns and exchange policy doesn’t cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
- rocket does not offer any repair services or warranty services. Warranty of merchants are fulfilled by merchants, not by rocket.
- All decisions made by rocket are final.